Return Policy
**Order Cancellation, Return, and Refund Policy**
**1. Order Cancellation**
We accept order cancellations under the following conditions:
**Unpaid Orders**
If your order has not been paid, you may cancel it directly or contact us for assistance.
**Paid Orders**
Paid orders can be canceled within 48 hours of placement for a full refund. Once an order has been processed or shipped, it can no longer be canceled. To cancel a paid order, please contact us as soon as possible at:
📧 service@PureSpout.shop
**2. Return & Exchange Policy**
We offer a 30-day return and exchange policy from the date you receive your item.
**Return Eligibility**
To qualify for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase is required.
- Items returned without prior approval will not be accepted.
**3. How to Request a Return or Exchange**
Please email service@PureSpout.shop with the following information:
- Order number
- Item(s) to be returned
- Reason for return
- Clear photos or videos (if damaged or defective)
Once approved, we will provide the return address. Please send the item within 7 days after approval and share the tracking number.
**4. Return Shipping Costs**
**Customer Responsibility**
If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs. Estimated return shipping cost: €3–€10 per item, depending on size and location.
**Merchant Responsibility**
If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.
**5. Refund Process**
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method within 5 business days.
- A confirmation email will be sent after processing.
- Actual arrival time may vary depending on your bank or payment provider.
**Refund Deductions**
Partial refunds may apply if:
- The item is returned damaged due to misuse.
- Original packaging or accessories are missing.
**6. Late or Missing Refunds**
If you have not received your refund:
- Check your payment account again.
- Contact your bank or card provider.
- If still unresolved, email: service@PureSpout.shop
**7. Contact Us**
For all return, refund, or order inquiries:
📧 service@PureSpout.shop
đź“ž +852 2558 8259
🏢 Return Address: GOODMARK ASIA LIMITED
39-41 Des Voeux Road Central - 11th Floor Wincome Centre - Central Hong Kong - Hong Kong
**1. Order Cancellation**
We accept order cancellations under the following conditions:
**Unpaid Orders**
If your order has not been paid, you may cancel it directly or contact us for assistance.
**Paid Orders**
Paid orders can be canceled within 48 hours of placement for a full refund. Once an order has been processed or shipped, it can no longer be canceled. To cancel a paid order, please contact us as soon as possible at:
📧 service@PureSpout.shop
**2. Return & Exchange Policy**
We offer a 30-day return and exchange policy from the date you receive your item.
**Return Eligibility**
To qualify for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging.
- The return request must be submitted within 30 days of delivery.
- Proof of purchase is required.
- Items returned without prior approval will not be accepted.
**3. How to Request a Return or Exchange**
Please email service@PureSpout.shop with the following information:
- Order number
- Item(s) to be returned
- Reason for return
- Clear photos or videos (if damaged or defective)
Once approved, we will provide the return address. Please send the item within 7 days after approval and share the tracking number.
**4. Return Shipping Costs**
**Customer Responsibility**
If the return is due to personal reasons (such as change of mind, wrong size/color), the customer is responsible for return shipping costs. Estimated return shipping cost: €3–€10 per item, depending on size and location.
**Merchant Responsibility**
If the item is defective, damaged, or incorrect, we will cover all return shipping costs and provide a replacement or full refund.
**5. Refund Process**
Once we receive and inspect the returned item:
- Refunds will be issued to the original payment method within 5 business days.
- A confirmation email will be sent after processing.
- Actual arrival time may vary depending on your bank or payment provider.
**Refund Deductions**
Partial refunds may apply if:
- The item is returned damaged due to misuse.
- Original packaging or accessories are missing.
**6. Late or Missing Refunds**
If you have not received your refund:
- Check your payment account again.
- Contact your bank or card provider.
- If still unresolved, email: service@PureSpout.shop
**7. Contact Us**
For all return, refund, or order inquiries:
📧 service@PureSpout.shop
đź“ž +852 2558 8259
🏢 Return Address: GOODMARK ASIA LIMITED
39-41 Des Voeux Road Central - 11th Floor Wincome Centre - Central Hong Kong - Hong Kong