Shipping Policy
Thank you for choosing PureSpout®! We strive to deliver your order with speed and reliability. Please review the following details about our shipping, processing, tracking, and delivery.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak times such as holidays, processing may take a bit longer. Once your order is shipped, you will receive an email confirmation.
Shipping Methods & Delivery Times
PureSpout® offers various shipping options to suit your needs:
Standard Shipping (Hong Kong)
- Estimated delivery: 3–7 business days
- Carrier may vary based on your location
Expedited Shipping
- Estimated delivery: 2–4 business days
- Available at checkout for an additional fee
International Shipping
- Estimated delivery: 7–21 business days
- Varies by destination country and customs clearance
📍 Delivery times are estimates and begin from the date of shipment, not order placement.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight & dimensions
- Selected shipping method
Occasionally, shipping charges may vary due to carrier changes. Any additional charges will be communicated in advance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on the carrier’s website. If tracking information isn’t received within 3 business days of ordering, please contact us at:
📧 service@PureSpout.shop
Shipping Restrictions
Some items may face shipping restrictions due to:
- Size or weight
- Country-specific import regulations
- Carrier limitations
If shipping to your address isn’t possible, we’ll contact you with options or a potential cancellation and refund.
Customs, Duties & Taxes
International orders may incur customs fees, import duties, or local taxes upon arrival. These are not included in the purchase price or shipping cost and are the customer's responsibility. Please check your country’s regulations before ordering.
Delivery Issues
Delayed Delivery
If your order hasn’t arrived within the estimated timeframe:
- Check your tracking status
- Confirm your shipping address
- Contact us for assistance
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
- Take photos of the packaging and contents
- Contact us within 7 days of delivery
- Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
Contact Information
For inquiries about shipping, delivery, or tracking:
📧 service@PureSpout.shop
📞 +852 2558 8259
🏢 Address: GOODMARK ASIA LIMITED, 39-41 Des Voeux Road Central, 11th Floor Wincome Centre, Central Hong Kong, Hong Kong
Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak times such as holidays, processing may take a bit longer. Once your order is shipped, you will receive an email confirmation.
Shipping Methods & Delivery Times
PureSpout® offers various shipping options to suit your needs:
Standard Shipping (Hong Kong)
- Estimated delivery: 3–7 business days
- Carrier may vary based on your location
Expedited Shipping
- Estimated delivery: 2–4 business days
- Available at checkout for an additional fee
International Shipping
- Estimated delivery: 7–21 business days
- Varies by destination country and customs clearance
📍 Delivery times are estimates and begin from the date of shipment, not order placement.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight & dimensions
- Selected shipping method
Occasionally, shipping charges may vary due to carrier changes. Any additional charges will be communicated in advance.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress on the carrier’s website. If tracking information isn’t received within 3 business days of ordering, please contact us at:
📧 service@PureSpout.shop
Shipping Restrictions
Some items may face shipping restrictions due to:
- Size or weight
- Country-specific import regulations
- Carrier limitations
If shipping to your address isn’t possible, we’ll contact you with options or a potential cancellation and refund.
Customs, Duties & Taxes
International orders may incur customs fees, import duties, or local taxes upon arrival. These are not included in the purchase price or shipping cost and are the customer's responsibility. Please check your country’s regulations before ordering.
Delivery Issues
Delayed Delivery
If your order hasn’t arrived within the estimated timeframe:
- Check your tracking status
- Confirm your shipping address
- Contact us for assistance
Lost or Damaged Packages
If your shipment is lost or arrives damaged:
- Take photos of the packaging and contents
- Contact us within 7 days of delivery
- Provide your order number and photos
We will coordinate with the carrier to resolve the issue promptly.
Contact Information
For inquiries about shipping, delivery, or tracking:
📧 service@PureSpout.shop
📞 +852 2558 8259
🏢 Address: GOODMARK ASIA LIMITED, 39-41 Des Voeux Road Central, 11th Floor Wincome Centre, Central Hong Kong, Hong Kong